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If there’s an obvious issue, there will be a yellow exclamation mark next to it. Locate your sound card under Sound, video and game controllers. In the window that opens, you will be presented with a list of devices currently installed. You can open it by pressing the Windows key on your keyboard and typing Device Manager. To check, you need to head to the Device Manager.
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If you’re having this issue, there is a very high possibility that you have a Realtek Sound Card and there’s some issue with its drivers. The first step to combating this BSOD issue is checking and updating the drivers for your sound card. Fortunately, there are a few things that you can do to solve this issue and we will describe all of them in order to help you solve your problem. You might get this error once and it will disappear afterwards, but you may also get stuck with it and it will reappear oftentimes until you take action. The error is known to appear for Windows 10 users, however users of older versions of the OS aren’t excluded as well. It tells you that the Realtek audio device in your system has in some way malfunctioned. You might get this error doing anything from watching a video or listening to music, to heavy gaming.
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Since BSODs are usually associated with hardware and driver issues, you should know that this is no exception. The SYSTEM_SERVICE_EXCEPTION (rtkvhd64.sys) error message that you get with a Blue Screen of Death will crash your computer. If deleted, it has been known to lead to issues such as no sound. Rtkvhd64.sys is a Microsoft Windows system file associated with the Realtek Audio Driver.
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